KNOW HOW WE OPERATE

FREQUENTLY ASKED QUESTIONS

 

 

At VOX, we’re happy to provide the information you need to help you select the right DJ for your event. Here are answers to some of the most common questions we receive:

Services & Style

  • All performers available through VOX are true wedding specialists, experienced with all types of wedding celebrations and protocols. Weddings are our passion and make up over 90% of our business. The only other types of events we do are corporate functions, which typically require a similarly elegant approach and attention to detail.

    VOX does not book children’s parties, bars, nightclubs, or school events.

  • Our performers’ presentation is polished and understated, marked by artistic mixing and a professional “cheese-free” approach to announcements and microphone work. Many DJs think that it is their job to put on a show and be the center of attention at the reception. We believe firmly that your wedding is your show, and we have no interest in taking the spotlight from you. Your dance floor will be packed, but it will be because the DJ selected just the right songs from your request list and mixed them in just the right sequence – not because he chattered endlessly on the microphone.

  • Of course! We’re not at all attached to tradition – we’re here to incorporate the music you request, and to mix it in a way that will create the kind of wedding you’ve envisioned. Our planning form will help your DJ understand what kind of music you’re looking for, and you can convey exactly what you’d like during the review call with your DJ.

  • No. Our performers do not dress in any type of costume or distribute silly props to the crowd. We also don’t harass your guests into joining us on the dance floor, nor do we teach them how to line dance. If you are seeking a performer to motivate your guests in this way, you might be happier with another deejay company – there are a few who specialize in this interactive style of entertainment!

  • Our business model has always centered on the service we know best: fantastic DJ entertainment. We’re happy to provide recorded music and microphones for weddings (and we do!). If live ceremony musicians are your preference, we’re glad to refer you to the area’s most talented and reputable strings ensembles, guitarists, harpists and more. We do offer uplighting and photobooths included with some of our packages, but for more complex lighting services we’re happy to refer you to other trusted professional partners.

 
 

Music Selection & Mixing

  • Just as you pay a caterer for their expertise in food, you are paying VOX in large part for our expertise in music. We are more than willing to provide you with a multitude of suggestions based on your preferences, and we’re perfectly comfortable selecting most (or all) of the music if you aren’t interested in doing so. Our extensive knowledge of music enables us to work with your requests and create a mood that reflects your tastes while creating a great atmosphere for all of your guests. In addition, we specialize in addressing music “challenges,” whether combining multicultural musical styles or adapting unique or eclectic music tastes to the formality of a wedding. Both your DJ and our management team are always available to answer questions or assist you in choosing the songs that will reflect your vision of your special day.

  • We encourage you to be as involved as you would like to be! Most of our clients place great value on music and probably have very distinct ideas about what they want to hear. If you would like to select every song, we are happy to accommodate you. The majority of our couples, however, prefer to discuss with their DJ, in depth, their preferences and at least a few specific requests. We pride ourselves on listening to our clients and respecting their input and wishes, while providing additional suggestions and guidance when appropriate. Rest assured, you will never hear songs you have asked not to be played, or genres you’ve told us you don’t like.

  • VOX owns an enormous library of music in all formats, including international music. We update our collection constantly, ensuring that we are able to provide the songs that our clients and their guests are currently enjoying. Furthermore, we work closely with our clients in selecting the music for their event, and will gladly acquire any commercially available song that we don’t already own, at no additional cost. Because of this, we can virtually guarantee that we will be able to accommodate any request.

  • Mixing is a pretty basic skill for a professional disc jockey, but how a DJ does it says a lot about his or her style. We mix music with the purpose of creating seamless transitions between songs and maintaining the energy and momentum on the dance floor. Mixing for us is something we do on the spot, based on the tempo and “feel” of the songs and the reaction of the crowd. We don’t treat your wedding like it’s our personal nightclub appearance, and we don’t use your wedding to test out remixes that no one recognizes. Our DJs always use the original and most popular versions of each song unless there’s a really good reason not to.

 
 

Booking & Working With VOX

  • Once you’ve submitted the contact form on our website, we’ll send you a few easy questions to answer via email. We’ll match you with a DJ, and our office will email you an online contract for you to review prior to meeting your DJ, and put a 10-day courtesy hold on our calendar to give you time to schedule your DJ meeting. Your DJ will get in touch with you directly to schedule a no-obligation initial consultation via Skype, FaceTime, or phone to discuss your plans and answer any questions you might have. Once you’ve met the DJ and decide to book them, simply sign the online contract and pay a 20% non-refundable reservation fee via our online payment form. You’ll get a signed copy of your contract and a receipt for your payment immediately, and you’ll be all set!

  • While none of our DJs are fluent in another language, our DJs are experienced and open to the wedding traditions and music of many other cultures including South Asian, Middle Eastern, East Asian, African, Greek and more.

 
 

Terms & Requirements

  • If we are currently running any promotions or specials, we will include them in our price quote when you check our availability for your date. We’ll always give you our best price without you even needing to ask!

  • Our standard rates include a travel radius of 25 miles (one-way) from our offices in both South Bend IN and Omaha NE. This means we cover most surrounding areas with no additional travel fee.

  • An industry-standard, 20% nonrefundable reservation fee is due with your signed agreement within 10 days of being matched with a DJ in order to give you time to meet with the DJ and make a decision. 50% of your remaining balance is due 6 months prior to your event, while the full balance payment for your wedding is due 30 days prior to your event. All payments are made via credit card on our secure online payment page.

  • We require adequate power (120-volt, 15-amp circuit on a grounded outlet) within 15 feet of where the DJ will be set up.

 

Performance Details

  • Our performers’ typical “uniform” is a professional, dark business suit with tie and appropriate accessories – we want to blend seamlessly into the background of any dance floor photos. If a tuxedo or other attire is required for your wedding, you may need to pay for a rental – we’re happy to wear whatever is appropriate for your event!

  • Our performers always arrive on-site at least an hour and a half prior to the contracted start time of the event, and earlier as necessitated by the setup requirements of the site.

  • Our performers use the highest quality professional-grade equipment available: strictly Native Instruments TRAKTOR PRO Mac-based DJ systems, Pioneer and RANE mixers, Electro-Voice speakers and EV/Shure microphones. Wireless microphones are always provided, and wireless speakers (while not ideal in most settings) are available if necessitated by the venue.

  • We’re proud to offer the most rock-solid emergency backup plan in the nation. Each of our DJs takes the responsibility of performing for weddings extremely seriously, and is both contractually and ethically obligated to do everything possible to avoid emergencies.

    However, to ensure your event’s complete success, every weekend we reserve one of our DJs to be the “Emergency DJ” on call. That DJ is prepared with appropriate attire, equipment, and the music and paperwork for every wedding on our schedule. In addition, each of our DJs brings a full set of backup equipment to every event in case of equipment issues. We believe our system is the most comprehensive emergency backup plan in the entire country — a worthwhile investment in our clients’ peace of mind.

 

VOX Reputation, Referrals & Reasons to Hire

  • Out of respect for the privacy of others on their special day, VOX does not permit prospective clients to “drop in” on a wedding. However, our references, online reviews, and the information we provide you in our initial meeting will speak volumes of our experience, style and professionalism.

  • Simple: we are a values-based company and operate using a very standardized set of protocols, from communication to wedding preparation. Every one of our DJs knows our core values, our philosophy and the type of client experience upon which our reputation has been built. Because we’ve placed such an emphasis on carefully recruiting new DJs and ensuring that each of them “lives our brand,” so to speak, we’ve been able to grow without sacrificing any of the quality for which we’re known. The diversity of our reviews and references (reflecting the work of every DJ on our team) is a testament to our company’s consistency.

  • Simply put, we provide exceptional entertainment and the most accommodating and attentive customer care found in this industry. For more information about what makes VOX unique, please read the About Us page.